What distinguishes a Volotea refund for cancellation from flight cancellation compensation? Under what circumstances can you receive a refund, and when are you eligible for compensation? Is it possible to receive both, and what is the compensation amount? In this article, we will address these inquiries. Flight cancellations can occur for various reasons. The crucial point is that if your flight is canceled due to the airline’s fault, you might qualify for both a full refund from Volotea and cancellation compensation of up to €600.
This policy by Volotea is applicable to flights to and from the European Union.
Volotea Refund For Cancellation
When are you entitled to Volotea refund for cancellation, but when to flight cancellation compensation? It depends on when your flight was cancelled.
Keep in mind that there are situations when you are entitled to both.
So, let’s initiate with a query — when was your flight cancelled?
Scenario 1: Flight Is Cancelled Less Than 2 Weeks Before the Trip
You can get: Refund or new flight + compensation (if it’s due to the fault of Volotea).
When your flight is cancelled less than 14 days before departure, it is considered to be a last-minute flight cancellation.
In the event of a flight cancellation by Volotea 0-14 days prior to your travel date, Volotea offers two alternatives: a complete refund or a new reservation to your planned destination. The choice between these options is entirely up to you. If the cancellation occurred due to an error on Volotea’s part (such as technical issues), you could be eligible for flight cancellation compensation.
Both the refund and any compensation will be transferred to your bank account.
You can check your compensation online.
Read more:
- Volotea flight cancellation compensation
- Your Volotea Compensation Claim Is Rejected. Now What?
- Your Volotea Refund Is Delayed. How Can You Address It?
Scenario 2: Flight Is Cancelled More Than 2 Weeks Before the Trip
You can get: Refund or new flight to your destination.
If your flight is cancelled more than 14 days before the scheduled departure, you are not eligible for compensation. However, you are still entitled to choose between a refund and a new flight. Volotea is required to provide you with both options, and you have the right to select the one that best suits your needs.
The Volotea refund for cancellation should be processed within 7 days.
You don’t have to accept any Volotea vouchers. Request a monetary refund.
What If You Miss a Connecting Flight Due to Cancellation?
If it’s a Volotea connecting flight, don’t worry.
If you miss your connection because your previous flight was delayed or cancelled, Volotea will book you on another flight free of charge. Even though Volotea is a budget airline, it offers protected connecting flights (Volotea Connect). Your Volotea connections are covered by the Dohop Service.
However, connecting flights with Volotea differ from those of traditional airlines. While Volotea provides coverage in the event of a missed connection, your checked baggage will not be automatically transferred to your final destination. Additionally, you will need to check in separately for each leg of your flight. This is because Volotea’s connecting flights are not exclusively operated by Volotea alone; rather, they involve a collaboration between Volotea and various budget airlines, with each airline overseeing their respective flight segments.
What about missed flight compensation?
Since connecting flights with Volotea differ from those of traditional airlines, you aren’t entitled to Volotea missed connection compensation for your whole journey. Instead, compensation is applicable for each flight segment, as each airline holds responsibility for ensuring the smooth operation of their respective flights.
When you have a self-transfer flight with Volotea, it’s important to understand that you won’t be provided a new flight in the event of a missed connection. This is because you arranged this connection yourself, and it falls outside the coverage of the Dohop Service.
Read more: Volotea Missed Connection Compensation
Volotea Cancelled Flight Refund: FAQ
Can I Get Volotea Refund for Cancellation if My Volotea Flight Is Cancelled?
You can get a Volotea refund for cancellation.
You can choose either a refund or a new flight, but both can’t be availed simultaneously.
However, if Volotea cancels your flight less than 14 days before your journey due to its own error, you might be eligible for both a refund (or a new flight) and Volotea flight cancellation compensation.
Volotea Voucher Refund or Cash, Can I Get Money?
What if Volotea is proposing a voucher rather than compensation?
Should Volotea offer you a voucher instead of monetary compensation, you have the right to decline and request cash or bank transfer instead. It is worth mentioning that European Union regulations (Regulation (EC) No 261/2004) mandate airlines to provide compensation and refunds either in cash or through bank transfer.
Have you already been handed a voucher?
Request Volotea to convert travel voucher into cash.
What If Volotea Is Refusing Refund For Cancellation?
What to do if the request for Volotea refund for cancellation is declined?
Don’t worry if Volotea is refusing to issue a refund. Always remember that you are entitled to ask for one. You can refer to Regulation (EC) No 261/2004, Articles 5 and 8, which demand airlines to refund passengers under certain circumstances. If Volotea remains uncooperative, reach out to the national enforcement body in the country where your flight originated for further assistance.
Can You Get Both Compensation and Refund?
Yes, there are situations where both can be received.
If Volotea cancels your flight less than 14 days before the scheduled flight time due to their fault (not due to extraordinary circumstances), you are eligible for a full refund and can also claim compensation from Volotea. Remember, the refund and compensation should be directly transferred to your bank account and not as vouchers.
If you have already been issued a voucher or coupon by Volotea, you can get it exchanged for a cash refund by contacting Volotea.
What Happens if I Cancel My Flight, Not the Airline?
If you cancel your flight, the refund policy will depend on the fare conditions of your ticket.
Some tickets are non-refundable, meaning you won’t get your money back. However, some airlines might offer to convert your ticket price into a voucher for future use. It’s always best to check the conditions of your ticket and contact the airline directly for clarification.
How Long Does It Take To Receive a Refund From Volotea?
Your refund from Volotea should be completed within a period of 7 days.
In the event of a delay in processing your refund by Volotea, contact the airline to find out your refund status. If the airline is uncooperative, it is recommended to contact the national enforcement body in the country where your flight originated to seek further assistance.
Read more: Your Volotea Refund Is Delayed. How Can You Address It?
What Happens If My Volotea Flight Gets Cancelled Due To Weather?
It’s important to understand that if your flight is canceled due to exceptional circumstances like severe weather conditions, Volotea is not required to provide compensation. However, they are still obligated to offer you the option of a refund or rescheduling.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
What is your experience with Volotea flight cancellations? Have you ever received a refund from Volotea because they cancelled a flight?