Upon finding out that your Volotea flight is delayed after checking the flight status online, you might be uncertain about your next course of action. Whether to continue to the airport as initially planned or wait at your current location is a dilemma faced by many in such situations. Flight delays are unpredictable and could extend from a mere 30-minute delay to a disconcerting 23-hour delay, potentially keeping you stuck at the airport for a day. The question of whether you are obliged to wait at the airport for 23 hours until Volotea sorts out the situation.
Most scenarios tend to follow a few common patterns.
Your Volotea Flight Is Delayed. Should You Wait at Home or Head to the Airport as Planned?
Your Volotea flight is delayed. What should you do now?
It depends on where are you currently located. Home/hotel?
Or have you already reached the airport?
Scenario 1 – You Are at the Gate, Waiting for Your Flight
You are at the gate, eagerly awaiting your flight when an announcement about your flight delay comes on. So, what’s next?
Stay put at the gate, awaiting further updates regarding your flight’s status.
Scenario 2 – You Are at the Airport, Yet to Clear Airport Security
Suppose you’re at the airport, preparing to clear security, and you learn about your flight delay. It’s best to stay put. Ensure you have the latest information regarding your flight’s check-in time before moving forward. If check-in has been delayed, avoid going through security for now.
Stay put and avoid security until further updates.
Have you completed the online check-in?
Stay put. Don’t proceed until check-in starts.
Scenario 3 – You Are at Home or Hotel
Your Volotea flight is delayed but your are at home or hotel.
Determine whether the check-in has been postponed.
You can confirm this by getting in touch with Volotea or checking with the airport information desk.
If the check-in time is delayed, there is no need to rush to the airport. You can hold off at your hotel or home. However, if the check-in time remains unchanged, it’s advisable to maintain your original plan and proceed to the airport as planned.
If the check-in time is delayed, hold off for now.
If check-in is not delayed — proceed to the airport as planned.
How to Check Volotea Flight Status Online?
The following resources can be utilized to check the status of your flight online:
- The airport’s website from where your flight is departing;
- The website of your airline (volotea.com in this case);
- Flight tracking services such as Flightradar24.
An early check on the status of your flight is recommended, especially for flights scheduled early in the morning. An unexpected delay or cancellation could leave you stranded at the airport, possibly for several hours. It’s best to review the flight status shortly after waking up and once more before departing for the airport to stay updated with any last-minute changes.
Typically, delays are communicated in the following manner:
- Through an SMS or email alert from the airline;
- While checking the flight status online;
- Upon reaching the airport, sometimes even at the boarding gate.
What If You Are Going to Miss the Connecting Flight Due to a Flight Delay?
If it’s a Volotea connecting flight, don’t worry.
If you miss your connection because your previous flight was delayed or cancelled, Volotea will book you on another flight for free. Even though Volotea is a budget airline, it offers protected connecting flights (Volotea Connect). The Dohop Service covers your Volotea connections.
However, connecting flights with Volotea differ from those of traditional, full-service airlines. While Volotea provides coverage in the event of a missed connection, your checked baggage will not be automatically transferred to your final destination. Additionally, you will need to check in separately for each leg of your flight. This is because Volotea’s connecting flights are not exclusively operated by Volotea alone; rather, they involve a collaboration between Volotea and various budget airlines, with each airline overseeing their respective flight segments.
In this case, each individual airline is accountable for providing compensation for their own flights. Therefore, if you miss a Volotea connection, you won’t be eligible for compensation for the entire journey. Rather, compensation applies to each flight segment, as each airline is responsible for ensuring the seamless operation of their respective flights. You may receive Volotea flight delay compensation or Volotea flight cancellation compensation for the particular disrupted flight.
Right to Care at the Airport
Passengers who are stranded at the airport due to a flight delay, cancellation or denied boarding are entitled to certain amenities (i.e., passengers have a right to care).
- During a short delay of 3 hours or more occurring in daylight hours, Volotea is obliged to offer free food and beverages, along with two means of communication (phone calls, emails, faxes, etc.), typically provided through vouchers.
- In the case of a delay stretching overnight, Volotea should offer complimentary hotel accommodation, transfer to and from the airport, and meals, all at no cost to the passenger.
If these services are not provided, please reach out to Volotea for support.
Are You Qualified for Volotea Flight Delay Compensation?
Indeed, you might qualify for Volotea flight delay compensation.
Under EU law, if your flight has been delayed for more than three hours, or if it has been cancelled without notice of at least 14 days, you may be eligible for compensation of up to 600 euros, unless the delay or cancellation was due to extraordinary circumstances.
This right applies regardless of the ticket price and your nationality. Remember to keep your boarding pass and other travel documents, as you may need them when claiming compensation.
If you need assistance with the process, there are services available that can help you claim your compensation from Volotea – our partners provide such services. Fill in the form on our website to make a compensation claim with our partners.
Can You Receive Flight Delay Compensation in Case of a Volotea Strike?
If your Volotea flight is delayed or cancelled due to a strike, the situation can go one of two ways – the strike may be by Volotea staff or by airport staff.
Generally, if the strike is initiated by airport staff, air traffic control, or a labour strike that does not directly involve Volotea, you will not be eligible for compensation. This is deemed an extraordinary circumstance, and airlines are not usually held responsible.
However, if the strike involves Volotea’s own employees, it is highly likely that the airline will be required to compensate passengers.
Always verify the specific circumstances surrounding your delay or cancellation, and make sure to fact-check what the airline tells you.
Read more: Volotea Strike Compensation
Can You Get Flight Delay Compensation in Case of Technical Problems with the Aircraft?
Yes, if your Volotea flight is delayed due to technical issues with the plane, you may be entitled to flight delay compensation.
Mostly, these issues are not considered extraordinary circumstances. However, there may be exceptions in certain cases, such as if the technical problems were caused by hidden manufacturing defects.
What is your experience with Volotea flight delays? Have you ever experienced a flight delay on a Volotea flight? How did the airline resolve the situation?