How to claim Volotea compensation?
How to claim flight delay compensation from Volotea?
The protocol for getting compensation from Volotea can vary according to the case in point. In certain scenarios, you might have a range of options – you can manage the claim yourself or pass it on to a flight compensation company. On the other hand, in some instances, your only option may be to handle the claim independently. It is essential to distinguish between compensation and refund as they are not the same concept. Depending on the situation, you could be entitled to compensation, a refund, or both.
How to Claim Volotea Compensation?
How to claim Volotea compensation?
The process for claiming compensation from Volotea depends on the kind of compensation you’re pursuing. Here are some common situations:
1. UK/EU Flight Compensation: Volotea
Be aware that technical problems with the plane and employee strikes are viewed as the airline’s liability, not as a remarkable circumstance.
1.1 Long Flight Delay
Conditions for claiming flight delay compensation from Volotea:
- Delay should be 3 or more hours in length (at the time of arrival);
- Delay should be due to an error on the airline’s part (not extraordinary circumstances);
- Flight should be within/to/from Europe.
In order to submit a compensation claim with Volotea, reach out to their customer service centre through their website and fill out a claim form. Make sure to cite Regulation (EC) No 261/2004 and remain steadfast in your correspondence.
Alternatively, you can also submit a claim with our partners.
Read more:
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
1.2 Flight Cancellation
How to claim Volotea compensation for a cancelled flight?
To secure compensation from Volotea, your flight should be:
- Cancelled at the last minute (0-14 days before the flight);
- Cancelled due to a mistake on Volotea’s part (not on account of adverse weather or other unforeseen circumstances);
- To/within/from Europe.
Reach out to Volotea’s customer service centre through their website to submit a claim.
It’s crucial to cite Regulation (EC) No 261/2004 and remind them of your rights to avoid claim denial from the airline.
Or submit a claim with our partners.
Read more:
1.3 Denied Boarding / Overbooking
To be eligible for compensation for denied boarding, certain criteria should be met:
- You must have been involuntarily denied boarding due to overbooking;
- The airline must be at fault for the denied boarding because of overbooking, not due to issues with your passport, visa, etc;
- The flight must be either departing from, within, or to Europe.
It’s crucial to understand that if passengers lack the necessary travel documentation, like valid visas, this makes them ineligible for compensation. Also, passengers who willingly accept alternative arrangements, such as a later flight, might not qualify for compensation.
What is the process to claim denied boarding compensation?
You can reach out to Volotea’s customer support centre through their website.
Make sure to refer to Regulation (EC) No 261/2004.
Or file a claim with our partners.
Read more: Volotea Denied Boarding Compensation
1.4 Missed Connection Flight
If your first flight experiences a delay or cancellation, resulting in a missed connection and a delay in reaching your intended destination, you can’t get compensation for the whole journey.
This is because of the nature of Volotea connecting flights, facilitated through the Dohop service.
Nevertheless, you do have the option to request compensation for the delay or cancellation of the individual flight.
To claim your compensation from Volotea, you can get in touch with their customer support centre via their website, and always mention Regulation (EC) No 261/2004.
Or file a claim with our partners.
Read more: Volotea Missed Connection Compensation
1.5 Downgrading
If you are forced to downgrade on your flight, you have the right to compensation from the airline. The compensation value varies depending on the distance of the flight and can be from 30% to 75% of the ticket price. The airline is mandated to pay you this compensation immediately.
However, with Volotea this doesn’t apply at the moment.
Because Volotea don’t have Business or First class.
Read more: Volotea Flight Downgrade Compensation
2. Baggage Compensation
How to claim Volotea compensation for baggage-related issues?
When it comes to compensation for baggage issues, there are two main routes to follow. You can either reach out to your insurance provider to manage the claim, or you can place a claim directly through Volotea’s website. It’s worth noting that flight compensation companies generally don’t handle baggage claims.
2.1 Damaged Baggage
If your baggage gets damaged, here’s the course of action you can take.
- Lodge a damage report at the airport within 7 days of collecting your damaged baggage;
- Obtain the Property Irregularity Report, or PIR, which includes a personal reference number;
- Make a claim online;
- Share the necessary details;
- Secure compensation of up to €1300.
Read more: Volotea Damaged Baggage Compensation
2.2 Delayed Baggage
In case your checked bag is delayed, this is what you can do:
- Inform the staff at the Baggage Office about your bag’s delay;
- Obtain the Property Irregularity Report, or PIR, which includes a personal reference number;
- Monitor the status of your baggage online using your reference number;
- Claim reimbursement for any necessary purchases made as a result of this delay.
Read more: Volotea Delayed Baggage Compensation
2.3 Lost Baggage
Sometimes, your checked baggage might not arrive at all.
If you find yourself in this situation, here are the steps you should take:
- Notify the airport about your lost baggage;
- Procure the Property Irregularity Report which comes with a personal reference number;
- Monitor the status of your baggage online, using your reference number;
- In situations where your luggage is not found after 21 days, provide a detailed list of items contained in your luggage to receive compensation of up to €1300;
- In addition to this compensation, you can file a claim for any other incurred expenses.
Read more: Volotea Lost Baggage Compensation
3. Volotea Refund For Cancellation
If your flight with Volotea is cancelled, you have the option to receive a refund of the amount you paid for the flight. However, depending on the circumstances, you may also be eligible for compensation. To claim your refund or compensation, it is important to contact Volotea as soon as possible. Follow up after a couple of weeks if necessary.
You can read more about this process in the linked article.
Read more: Volotea Refund For Cancellation
3.1 What If You Cancel a Volotea Flight?
If you cancel your Volotea flight, the refund process is relatively straightforward. To start, you need to cancel your reservation; this can be done online through the Volotea website or by contacting their customer support.
Following the cancellation, a refund request must be submitted. The refund amount will depend largely on the fare conditions of your ticket.
Do note, that not all tickets are refundable. If you purchased a non-refundable ticket, you might not receive a refund, or there might be heavy cancellation charges. It’s important to read and understand the fare rules before purchasing a ticket.
It’s also important to know that while you may be eligible for a refund, you will not receive compensation for cancelling your own flight. Compensation under Regulation (EC) No 261/2004 only applies when the flight is cancelled by the airline, not when the passenger chooses to cancel.
So, in conclusion, while you may get a refund for your ticket depending on the fare conditions, you cannot get compensation for self-cancelled flights.
Do Not Agree to Volotea Vouchers
When you are entitled to European flight compensation or a refund from Volotea, it is important to know that you do not have to accept Volotea vouchers as a form of compensation. You have the right to request a monetary refund instead.
When dealing with Volotea customer service, you should always make sure to reference Regulation (EC) No 261/2004 and make it clear that you are not willing to accept vouchers as compensation. If the customer service agent does not offer a refund in cash, ask for further assistance from their supervisor or manager.
Yes – you have the right to receive your compensation or refund from Volotea without having to accept vouchers as payment.
Claiming Volotea Flight Compensation On Your Own
How to claim Volotea compensation on your own?
Securing flight compensation from Volotea on your own requires tenacity and a good understanding of your entitlements. Airlines might try to avoid reimbursement responsibilities by inflating issues or misclassifying technical glitches as exceptional situations (which is an incorrect assertion – technical difficulties are not seen as exceptional circumstances). They might also propose vouchers instead of financial reimbursement.
These strategies are not unique to Volotea, as they are adopted among airlines worldwide.
To break it down, for you to secure Volotea flight reimbursement independently:
- Determine your eligibility for reimbursement. Based on EC Regulation No. 261/2004, verify if your situation qualifies you for flight reimbursement or a refund.
- Retain all relevant documents. This includes boarding passes, tickets, receipts, and any other proof of your flight and costs.
- Reach out to Volotea. File your claim directly with Volotea’s customer service. This can be achieved via email, phone, or through their website.
- Be determined. If the initial response is unsatisfactory, don’t let it discourage you. Be communicative with the airline and insist on your right to reimbursement.
- Decline vouchers. Remember, you have the entitlement to financial reimbursement. Do not accept vouchers if offered.
- Take it up a notch if necessary. If the airline refuses to reimburse you, contemplate escalating the matter to a National Enforcement Body or initiating legal proceedings.
Following these steps, you can independently navigate the complexities of securing flight reimbursement. However, it’s crucial to bear in mind that this can be a complex process, and expert assistance is available if required.
Legal Action – Volotea
If your reimbursement claim is dismissed by Volotea, you might consider taking the airline to court. However, before resorting to court, you can escalate your claim to the NEB, which might help you evade court proceedings entirely. A positive decision by the NEB can reinforce your standing and enhance your prospects of a positive outcome, even if the airline continues to refuse payment.
If, even after all your efforts, the airline maintains its refusal to reimburse you, taking Volotea to court might be your subsequent move. This action should be viewed as a last resort after exhausting all other methods of mediation and escalation. Keep in mind, that legal procedures can be taxing, both economically and in terms of time.
Therefore, it’s important to be ready and fully comprehend what you’re stepping into. However, if your claim is valid under EC Regulation No. 261/2004, and you have the necessary documents to support it, a court might indeed be your next resort.
Do you have more questions about how to claim Volotea compensation? What is your experience with Volotea compensation claims? Have you ever received compensation from Volotea? Share your experience, or questions, in the comments.