Volotea Denied Boarding Compensation

Volotea overbooking compensation / denied boarding compensation.

How much is flight overbooking compensation? Rules? How to get it?

Often airlines sell more tickets than there are seats on the plane. This is called ‘overbooking’. Airlines overbook their flights to ensure that there are no empty seats at take off. Overbooking of flights is a common practice, and Volotea is not an exception. But what if everyone shows up? Then some passengers has to be denied boarding due to overbooking. Whenever that happens, the airline has to pay EU denied boarding compensation.

There are two ways you can claim this compensation.

1. Volotea Overbooking Compensation: EU Denied Boarding Regulations

Have you been denied boarding by Volotea? 

Are you protected in the event of denied boarding? What are your rights? 

In Europe, passengers are protected in the event of denied boarding. Airlines have to provide certain services for free to the affected passengers. In some cases, compensation has to be paid, too.

If you’re flying to or from Europe with Volotea, and you are involuntarily denied boarding due to overbooking — you are entitled to flight overbooking compensation (EU denied boarding compensation) up to €600.

This only applies to overbookings.

If you are denied boarding due to some other issue (like expired, or soon-to-expire, passport, or no visa), you won’t get any compensation from the airline. If you are denied boarding voluntarily (voluntarily give up your seat), you can’t get compensation either.

Read more: 

• Regulation (EC) No 261/2004;
• Regulation UK261

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Voluntary Denied Boarding

What is voluntary denied boarding?

Yes, there are different types of denied boarding. 

Your flight is overbooked. The airline has sold more tickets than there are seats on the plane. But, unfortunately, everyone shows up for their flight. There are not enough seats. 

First, the airline will look for volunteers who will give up their seats and travel later, on a different flight. You too might be asked to give up your seat in exchange for a new flight and instant compensation in the form of vouchers or cash. If you are offered compensation like this and you accept it, it’s called voluntary boarding denial.

In this case, you aren’t entitled to denied boarding compensation from Volotea.

You don’t have to agree to an offer like this.

1.2 Involuntary Denied Boarding

There are situations when passengers don’t have a choice.

Your Volotea flight is overbooked, but there are not enough volunteers. And there are not enough seats. So the airline might bump some passengers involuntarily. If this happens to you, know that it’s called involuntarily denied boarding, and you are eligible for compensation.

What happens in case of involuntary denied boarding?

• The airline must provide you with a new flight;
• The airline must refund you fully if you decline the new flight;
• In addition to that, you are entitled to receive care from the airline*;
• You are entitled to compensation up to €600 per passenger. 

* Volotea must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If you have to wait overnight, Volotea must provide you with free accommodation and free transfer from and to the airport.

1.3 Right to Care

All passengers travelling with Volotea have a right to care.

If you have to wait at the airport for a new flight, you have a right to receive care. For example, if you are denied boarding, or if it’s a last-minute cancellation or a long delay, and you have to wait at the airport at least 3 hours.

Including flight disruptions caused by extraordinary circumstances.

What does it mean for you as a passenger?

Volotea must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If your flight is on the next day, the airline has to book you into a hotel for free. The airline also has to provide a free transfer.

Agreeing to these free services doesn’t affect your chances of getting compensation.

Contact the airline if you haven’t been offered anything.

2. How to Claim Volotea Flight Compensation? How to Claim Flight Overbooking Compensation?

You can claim compensation yourself.

The other option is to work with professionals.

Claiming compensation from Volotea yourself. Use the contact form on Volotea’s website, or the chat option to contact the customer support center and request compensation for denied boarding. When submitting a Volotea flight compensation claim, refer to the Regulation (EC) No 261/2004. Request the right compensation amount (see below). Don’t agree to any Volotea coupons. 

Keep in mind that it’s not a fast process. Usually it takes time for the airline to get back to the passenger and pay compensation. Often airlines wrongly deny compensation claims. You need to be persistent when claiming compensation yourself. 

You can also take the easiest path — legal representation.

Register your Volotea compensation claim with the help of a flight compensation company. In this case, you don’t have to do much. You need to fill in and sign one form, and the rest will be done by a flight compensation company.

Our partners offer such services.

Read more: Volotea Missed Connection Compensation

2.1 How Long Does It Take?

It could take 2-3 months.

It could take more. Most people receive compensation in a few months.

Don’t be surprised if it takes time. Most airlines don’t want to pay compensations, and they are not really cooperative. It could take a few months, several reminder emails and other additional steps until you receive your Volotea overbooking compensation.

If the airline refuses to pay compensation, it is necessary to take the case to a national enforcement body or court. All of it takes time.

Work with a flight compensation company to avoid the hassle.

3. How Much Can You Claim?

In the EU compensation amounts are fixed.

In most situations they range from €250 to €600.

Here is how you can calculate Volotea compensation yourself:

When your destination is within the EU/UK:

When your destination is outside the EU/UK:

This the amount you should be demanding if you are claiming compensation on your own. Volotea might offer you smaller compensation. You don’t have to agree to anything less than you are entitled to. The compensation amounts are regulated by the EU law, not airlines.

There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).

3.1 Volotea Voucher Code, Discounts or Cash?

According to the law, compensations have to be paid in cash or by bank transfer.

Volotea, just like most airlines, might initially offer you a voucher refund or voucher compensation instead of money. You can request a bank transfer instead. Because all airline compensations and refunds in the EU have to be paid in cash or by bank transfer.

Volotea Denied Boarding Compensation: FAQ

Problems With Visa or Passport

EU – Non-EU Flights, Tourists

Other Situations

What is your experience? Have you ever received Volotea overbooking compensation? Do you still have questions about Volotea compensation claim procedures and policies? Ask in the comments.